Refund policy
At breathewellco, we strive to provide high-quality products and a great customer experience. Please review our refund policy carefully before making a purchase.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in the same condition you received it
- Item must be in original packaging
- Proof of purchase is required (order number or receipt)
Non-returnable items:
- Used or damaged items (not due to our error)
- Final sale or discounted items
- Personal care or hygiene-related items
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds are processed within 5–10 business days
- Refunds are issued to your original payment method
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery and include photo or video proof.
We will:
- Replace the item OR
- Issue a full refund at no additional cost
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at: Nextphase.gen@gmail.com
Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this time, orders may already be processed and cannot be canceled.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Chargebacks & Fraud
We reserve the right to deny refunds if fraudulent activity or abuse of this policy is suspected.
Contact Us
If you have any questions, contact us at: